Diamond Data CD-ROM & DVD-ROM Drives FAQ

FAQ (Frequently Asked Questions) for Diamond Data CD-ROM and DVD-ROM drives.

Contents

  1. Where can I get a Device Driver for my DIAMOND DATA CD-ROM/ DVD-ROM drive?
  2. Why does my CD-ROM/ DVD-ROM drive work correctly with Windows 95/Windows 98 but not in an MS-DOS window or in MS-DOS mode?
  3. What do the jumper setting of the CD-ROM/DVD-ROM drive mean and when are they used?
  4. I get the message HDD BOOT FAILURE since I connected the CD-ROM/DVD-ROM drive and the PC will not operate, why?
  5. What is the best configuration for the CD-ROM/DVD-ROM drive when it is connected to a PC motherboard that has 2 IDE controllers?
  6. I have an enhanced IDE card with two ports, but the CD-ROM/DVD-ROM drive is not being recognised when it is connected to the secondary port, why?
  7. I am trying to install OS/2 Warp from the CD but the drive is not recognised, how do I get around this?
  8. Does my Diamond Data CD-ROM/DVD-ROM drive support Direct Audio Extraction?
  9. Is the CD-ROM/DVD-ROM drive multi-read compliant ?
  10. The CD-ROM/DVD-ROM drive is not recognised by Windows NT 4.0, how can I fix this?
  11. My CD-ROM/DVD-ROM drive reads manufactured CDs but will not read some recordable CD-R or CD-RW discs. What is the cause of this?
  12. Why won't my CD-ROM drive read rewriteable (CD-RW) discs?
  13. Can I upgrade the firmware of my CD-ROM/DVD-ROM drive?
  14. What connector and jumper settings should I use when installing my CD-ROM drive?
  15. Why do I get an audible gap between tracks on disk at once (continuous) audio CDs when playing back through some applications (eg Winamp or Windows media player)?
  16. I get error messages when I try to run a game or program CD from my CD-ROM/DVD-ROM drive.
  17. What is Regional Playback Control (In regards to DVD-ROM drives)?

 

Installation Intructions

For installation instructions, please consult the user guide.

 

1. Where can I get a Device Driver for my DIAMOND DATA CD-ROM/DVD-ROM drive?

All DIAMOND DATA CD-ROM/DVD-ROM drives are Enhanced IDE devices conforming to ATAPI interface standards. Suitable device drivers that enable the CD-ROM/DVD-ROM drive are supplied with most operating systems.

Some of the more popular operating systems that include a driver that can be used with DIAMOND DATA CD-ROM/DVD-ROM drives are:

All versions of Windows 95, 98, ME, 2000 and XP
Windows NT (versions 3.50, 3.51 and 4.0)
OS/2 Warp
Linux
No additional software is required to use DIAMOND DATA CD-ROM/DVD-ROM drives with these operating systems except when they operate in MS-DOS mode.

A real mode driver for MS-DOS is supplied on diskette with every DIAMOND DATA CD-ROM/DVD-ROM drive. This driver must be used in conjunction with the MS-DOS utility MSCDEX.EXE.

Download the latest version of the MS-DOS driver here. To install the driver:

Copy the downloaded file DDATA214.EXE into a new directory or onto a diskette
Decompress the driver files by running DDATA214.EXE.
Make sure that a copy of MSCDEX.EXE is in the DOS directory. (Note the DOS command directory is usually C:\WINDOWS\COMMAND when Windows 95 or Windows 98 are used.)
Run the installation program SETUP.EXE and follow the instructions.

 


2. Why does my CD-ROM/DVD-ROM drive work correctly with Windows but not in an MS-DOS window or in MS-DOS mode?

The MS-DOS real-mode device driver is probably not installed. A copy may be loaded from this page (see question 1 for installation instructions.)

The installation program installs the device driver VIDE-CDD.SYS into the file CONFIG.SYS and the MS-DOS driver MSCEDEX.EXE into AUTOEXEC.BAT. This causes the drivers to be loaded each time the PC is booted. Alternatively, some memory may be saved while Windows 95 is running by removing MSCDEX.EXE from AUTOEXEC.BAT and installing it in the file DOSSTART.BAT. It is run each time a DOS window is started or the PC is restarted in DOS mode. The line that is usually added to DOSSTART.BAT is:

C:\WINDOWS\COMMAND\MSCDEX /D:MSCD001 /V

 

3. What do the jumper setting of the CD-ROM/DVD-ROM drive mean and when are they used?

The 3 jumper settings of the CD-ROM/DVD-ROM drive are:

MA Configures the drive as a MASTER device
SL Configures the drive as a SLAVE device
CS Sets the drive for CABLE SELECT operation. Do not use this setting with an IBM or compatible PC.

Use the SLAVE setting (default) if the drive is connected to the same cable as a hard disk drive.

In general, Use the MASTER setting if the drive is the only device connected to an IDE controller. For example, if it is connected to the secondary IDE controller or a sound card.

 

4. I get the message HDD BOOT FAILURE since I connected the CD-ROM/DVD-ROM drive and the PC will not operate, why?

This message is usually caused when 2 IDE devices are connected to the Primary IDE controller using the Master setting. Turn the PC off and change the jumper to set the CD-ROM/DVD-ROM drive to operate as the SLAVE device.

 

5. What is the best configuration for the CD-ROM/DVD-ROM drive when it is connected to a PC motherboard that has 2 IDE controllers?

The CD-ROM/DVD-ROM drive will perform best if it is the only device connected to an IDE controller. In a system with 2 IDE controllers and a hard disk drive, configure the drive as a MASTER device and connect it to the secondary IDE controller.

 

6. I have an enhanced IDE card with two ports, but the CD-ROM/DVD-ROM drive is not being recognised when it is connected to the secondary port, why?

The secondary port of some enhanced IDE cards (eg. those using the CMD0640x chipset) is left unopened when the PC system is initially powered on. In these cases, the CD-ROM/DVD-ROM device driver will not be stable when the CD-ROM/DVD-ROM drive installed.

To resolve the problem, install the device driver bundled with your enhanced IDE card to open the secondary port.

 

7. I am trying to install OS/2 Warp from the CD but the drive is not recognised, how do I get around this?

During installation, some versions of OS/2 Warp will not recognise a CD-ROM/DVD-ROM drive that is connected to the secondary IDE port of a PC.

To circumvent the problem, connect the CD-ROM/DVD-ROM drive as the Slave device on the Primary IDE port and install OS/2. The CD-ROM/DVD-ROM drive may be moved to the secondary IDE port once installation is complete.

 

8. Does my Diamond Data CD-ROM/DVD-ROM drive support Direct Audio Extraction?

All Diamond Data CD-ROM drives with a speed of 24X or greater fully support Direct Audio Extraction. All DVD-ROM drives support Direct Audio Extraction.

 

9. Is the CD-ROM/DVD-ROM drive multi-read compliant?

Multi-read compliant CD-ROM drives are able to read data from rewriteable (CD-RW) discs. The drive model 624A-323 (24X) and all 32X or faster drives are multi-read compliant. All DVD-ROM drives are multi-read compliant.

 

10. The CD-ROM/DVD-ROM drive is not recognised or accessible by Windows NT 4.0, how can I fix this?

This problem can occur where all other disk drives and CD-ROM drives in the system are SCSI devices. To enable the ATAPI device driver, open the Control Panel and double-click Devices. Scroll down the list to find the atapi device and check that it has started. If it has not started, click Startup and change the Startup Type to Boot. Restart the system to enable the ATAPI device driver.

 

11. My CD-ROM/DVD-ROM drive reads manufactured CDs but will not read some recordable CD-R or CD-RW discs. What is the cause of this?

Discs that have been created with Adaptec's DirectCD or Nero's InCD program use the UDF format. A MultiRead compliant CD-ROM/DVD-ROM drive and UDF reader software must be installed on the PC for these discs to be read. Adaptec's and Nero's UDF reader software is available for free download from their web sites. The links to the download sites are listed below:

Adaptec: http://softwareupdates.roxio.com/gm/Products/en/UDF/udfread_v5.1.1.213_inst.exe
Nero: ftp://ftp.nero.com/InCDUDFReader.exe

Please check the CD's specifications. All recordable CDs have a maximum recording speed. Make sure that the speed of the recorder during writing was equal to or less than the specified maximum speed of the CD. Discs that have been recorded at a speed higher than their maximum rated speed will not be able to be read reliably. Also check whether the CD Recorder or other CD-ROM drives can read the CD properly.

 

12. Why won't my CD-ROM drive read rewriteable (CD-RW) discs?

CD-RW discs can only be used in a CD-Rewriter or a MultiRead compliant CD-ROM drive. Diamond Data CD-ROM drives with speeds of 32X or higher are MultiRead compliant, as is the 24X drive with the model number 624A-323. Older models of CD-ROM drive are not able to read CD-RW media.

 

13. Can I upgrade the firmware of my CD-ROM/DVD-ROM drive?

Firmware Upgrades are also available for CD-ROMs with a maximum speed of 32X or greater and 16x speed DVD-ROMs. Click here to go to the upgrade pages.

 

14. What connector and jumper settings should I use when installing my CD-ROM/DVD-ROM drive?

For best performance with most PC systems, connect the CD-ROM/DVD-ROM drive to the motherboard's Secondary IDE port. It is usually connected as the Master device (move the jumper to the MA position) unless another, faster IDE device is attached to the same IDE port. If the CD-ROM/DVD-ROM drive is the only device connected to the secondary IDE port then the jumper must be changed to the Master (MA) position. Many PCs will fail to detect or correctly access a Slave device if there is no Master present.

If you need to connect the CD-ROM drive to the Primary IDE port which is also connected to the hard disk drive, the CD-ROM drive must be connected as the Slave with the jumper set to its default position, SL.

 


15. Why do I get an audible gap between tracks on disk at once (continuous) audio CDs when playing back through some applications (eg WinAmp or Windows media player)?

Some media playing (namely those with visualisation capabilities) applications play audio CDs via DAE (Digital Audio Extraction) rather than through the standard audio playback facility. To resolve this use the standard Windows 9X CD Audio player (under programs => accessories => entertainment).

 

16. I get error messages when I try to run a game or program CD from my CD-ROM/DVD-ROM drive.

Try copying the contents of the CD to the hard drive and running the program from the hard drive. If you receive an error message when transferring the data to the hard drive, there is either a problem with the CD you are using or with the CD-ROM/DVD-ROM drive. Try transferring the data from another CD, if the transfer is successful there is most likely a problem with the CD, if the data transfer fails, then the problem is most likely with the CD-ROM/DVD-ROM.

If you are able to successfully transfer the data to the hard drive, but are unable to run the program from the hard drive, there is most likely a software conflict with the program and your system.

 

17. What is Regional Playback Control (In regards to DVD-ROM drives)?


Refer to the DVD Regional Playback Control FAQ.